Facebook content moderators in Ireland demand work-from-home rights
“We should be working from home just like employees,” said Ibrahim Halawa, a former political prisoner and law student who works as a Facebook content moderator. “We should have the same mental health care they get, the same benefits—but we don’t. Facebook can’t exist without us, and it should stop treating us as second-class citizens.”
Since December 30th, Ireland has been in a level five lockdown, meaning household visits are banned and nonessential retail businesses are closed.
In August, Facebook announced employees would be able to work from home until July 2021. Two months later, content moderators working for the subcontracting firm CPL in Dublin were told to return to the office. The company had categorized them as essential workers, according to The Guardian. High-risk contractors were exempt, but those with vulnerable family members had to comply. Moderators had previously been told the office would close for 72 hours if there was a confirmed COVID-19 case. But The Guardian reported that after three cases, the office remained open.
A spokesperson for Covalen, a CPL subsidiary, told The Verge: “Employees with underlying conditions are not required to work from the office, they are working on content that can be reviewed at home. Some employees who are living with vulnerable people are also working from home, this is reviewed on a case by case basis.”
During a press conference today, Halawa said Varadkar agreed to send a letter to Facebook and Covalen inquiring about the disparate treatment between contractors and employees.
“They’ve made it abundantly clear that our health & safety and lives don’t matter to them,” said Paria Moshfeghi, another Facebook content moderator. “They’re forcing us into the office, putting us and our families at risk of COVID-19, even though our colleagues keep getting COVID. Facebook employees working on the similar content as us are safe and allowed to work from home. Why aren’t we?”
Both Halawa and Moshfeghi stressed that other Facebook moderators want to come forward but are scared because of the strict NDAs workers are forced to sign.
In a statement emailed to The Verge, a Facebook spokesperson said they disagreed with the characterizations of how the company has supported people during the pandemic. They added: “[C]onsidering some of the most sensitive content needs to be reviewed in the office, we’ve worked with our partners to bring reviewers back into some of our sites as government guidance has permitted. Our priority for people in any of our offices is their health and safety, which is why we have strict measures in place and work to make sure they’re followed.”
Tech companies have faced mounting pressure to moderate content during the coronavirus pandemic. In March, YouTube announced it would be relying more heavily on AI to enforce its content moderation policy. In September, the company said it was bringing back human moderators, noting AI hadn’t been as effective.